We strive towards best practice in:

Housing First: Homeless people are moved as quickly as possible into long term housing with wrap-around support as a way of preventing ongoing homelessness.

Assertive outreach: Assertive outreach uses a persistent rather than passive style, with the intention of facilitating access to all available support and housing options.  Workers are mobile and access is possible through various locations across the consortium.  Assertive outreach continues as part of planned support to ensure that a person is supported to sustain their tenancy.

Tenancy sustainment: U1R strives to sustain tenancies once people are housed.  The primary purpose is to sustain housing outcomes through support and to strengthen connections to a neighbourhood so that people feel a sense of belonging.

A multi-agency response: Under 1 Roof’s multi-agency approach extends to a range of partners to deliver integrated and coordinated services geared to achieving sustained housing outcomes.  Key mechanisms are:

  • Fortnightly case coordination meetings
  • Managers’ Forum with a focus on quality improvements
  • A board involving senior managers
  • Combined learning and development opportunities open to the whole sector.

To watch a short documentary about the work of Under 1 Roof, click here

What we offer:

Across the Under 1 Roof Consortium, the following services and opportunities are available and may form part of an integrated support plan:

  • Specialised case management
  • Wrap-around multi agency support
  • Supportive short term, transitional and long term housing options
  • Information, assessment and referral
  • Common assessment to identify housing and support needs
  • Access to health and mental health services
  • Safety and support to recover from trauma and abuse
  • Street outreach and multiple access points
  • Harm reduction information and advice
  • Assistance to overcome substance dependency
  • Access to food packages, low cost and free meals

Case Coordination

Case coordination is an approach to ending homelessness that facilitates a multi-agency response to people with complex needs.  Case coordination includes fortnightly meetings where clients are referred who have given informed consent to this process.

From this meeting, plans are developed and agreed to deliver a mix of housing and support services to meet the client’s unique needs.

Clients may benefit from case coordination if they require the assistance of two or more agencies, if their circumstances are complex and where multiple factors drive their homelessness or vulnerability to homelessness.

To find out more about case coordination and referral pathways click here.

To refer a client to case coordination please contact 0400 196 492.